This Policy explains Riorioo refund handling for international users. Mandatory local law may grant additional rights.
1. Scope
This Policy covers Riorioo digital products and services purchased through customer checkout, including licenses, subscriptions, RioDot credits, AI/export/cloud-document usage, and other paid digital features.
Cancelling renewal, deleting an account, uninstalling software, or stopping use is not automatically a refund. Refunds are reviewed under this Policy, payment provider rules, and mandatory local law.
2. How to Request
Email [email protected] with your account email, order or payment-provider transaction ID, product, reason, and relevant screenshots. payment provider customer flow may also be available.
Provide enough information to verify account ownership, order, transaction, and entitlement state. We normally respond as soon as reasonably possible after complete information is received; checks involving payment service provider, banks, wallets, risk, or ledger records may take longer.
3. Common Eligible Cases
- Duplicate or unauthorized charge;
- Clear billing or system error;
- Paid entitlement cannot be delivered because of a Riorioo service fault;
- Material product-page or checkout error about core paid benefits;
- Unused wrong-product or wrong-tier purchase where local law or the payment service provider policy allows refund.
4. Digital Goods and Usage Limits
Digital goods, subscriptions, licenses, RioDot credits, and usage-based services may be non-refundable after activation, immediate delivery, usage, or credit consumption, subject to mandatory local law.
Spent RioDot is generally non-refundable. Approved refunds may reverse purchased and bonus credits.
AI requests, paid exports, and cloud-document usage that successfully settle are normally treated as consumed. Failed reserved usage is released or reversed according to backend records.
Subjective dissatisfaction with AI output, local device/environment issues, third-party network failures, forgetting to cancel renewal, or failure to follow instructions usually does not justify refunding consumed usage unless mandatory law requires otherwise.
5. Processing and Abuse
Refunds are processed by the payment service provider or its payment network back to the original payment method where possible. Settlement timing depends on the payment provider.
Currency conversion, bank fees, wallet/card-network rules, or tax adjustments may cause the final received amount to differ from the original displayed payment amount.
We may deny refunds involving fraud, abuse, bad-faith chargebacks, Terms violations, abnormal bulk purchase/consumption, unverifiable account ownership, or compensation already received through another channel.
If you open a chargeback or dispute directly with a bank, wallet, or the payment service provider, we may pause related entitlements to avoid duplicate compensation and then restore, reverse, or adjust entitlements after the dispute outcome is known.